Frequently Asked Questions


Question Answer
How do I download (access) videos?First go to the scene that you would like to access or download.
I can hear audio but can't see video, how do I fix this?You are probably missing the DivX codec on your PC. Download it from HERE.
Once downloaded install and restart your computer. You should then be able to play the movies without a problem
Why can't I login?There are a few possible reasons. Make sure that your membership has not expired. It is also possible that you are using the wrong username/password combination. Check your purchase confirmation that was sent to you when you originally signed up.
How can I get a refund?You have purchased a gift card, so there are no refunds.
How can I confirm my membership is cancelled?Upon cancelling your membership a cancellation email is sent automatically to the email address that was used for the original sign-up. Please check your junk mail if you have not received it. If you have not received it please contact the LIVE AGENT number listed above.